Category Archives: Uncategorized

Project completion and VAT refund

We are very pleased to advise that the project to bring fibre broadband to homes and businesses across various GU8 postcodes is now drawn to a successful close. Residents have pulled together to bring about a broadband capability that would … Continue reading

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Project Complete – 75% take up level

Our rural broadband project is complete. The number of residents left to upgrade with their ISP is quite low now.  Most upgrades have now been completed and we have a very high take-up rate.   So I think it is … Continue reading

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Access to Superfast and Take up levels

We are reaching the end of our superb community project – we have seen over 70% of residents in the area apply for an upgrade with their ISP and get connected to Superfast broadband.  Most are seeing speeds at or … Continue reading

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What next?

If the void behind your desk or TV looks like this then maybe now is the time to think about rationalising your telephone, internet and TV network.  In the past few weeks the GU8 Team have been out troubleshooting the few … Continue reading

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Upgrades progessing well

The upgrades are going well with Pioneer residents reporting better than expected speeds. Some are achieving the maximum within the tariff caps they have chosen from their ISP’s products ( 19Mbps max, 38Mbps max, 54Mbps max or 79Mbps max).  Tests show … Continue reading

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Update 10th May – Phase 2 underway

The first of the Pioneer connections have been made and under test. The good news is that the initial speed tests show they are meeting or exceeding expectations. Stay tuned for updates of when to upgrade.

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Good news – the Pioneers have started to order their upgrades

Great News!  The ISPs now recognise our cabinets.   From today our 21 Pioneer residents have started to apply for upgrades from their ISPs.  Installation and testing will happen over the next week and then swiftly afterwards we can liaise … Continue reading

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Update April 28th – no news from Openreach yet

There was growing impatience in some households in Hydestile…

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Update 27th April – No news yet

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Update 13th April

Openreach have hit a problem in their very complex IT systems that supports the fibre connections on their UK network.  They tell us they have recently discovered it and are working with their offshore contractors to resolve it.   It means … Continue reading

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Update 24th March

Howard and I met with BT Group managers yesterday to hear their plans for the next phase of the process to get us onto fibre/VDSL services, via our ISPs. We are confident that Openreach will be handling the migration from … Continue reading

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Light at the end of a tunnel?

Openreach have now returned (a few weeks later than scheduled) to complete the final parts of the fibre cable route.  This now means the gaps in the aerial route halfway down Salt Lane, and at Clockbarn Lane (see photo) are … Continue reading

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Who has the best ADSL in New Road?

Yesterday’s post about Dan’s efforts to improve his current broadband speed has seen an even better response from Pete G. in New Road.  He too had Adrian around to check out his master socket – the result is a significant uplift … Continue reading

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Update 11th March

Last night we had a meeting of the resident Pioneers to talk through the process of testing their connections prior to them being able to contact their ISPs to try and upgrade to fibre – when the time comes. We … Continue reading

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Update 8th March – Not ready for service

As expected, Openreach had left themselves no spare time to sort out those technical hurdles that invariably crop up in complex projects like this. Their contingency time had been eaten up much earlier by delays authorising roadworks, getting planning submissions in on time, delays … Continue reading

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Deadline day – 1st March

1st March was the day that Openreach were contracted to have our installations complete and the cabinets Ready For Service (RFS).   They have missed the deadline, and whilst 80% of the work is complete I estimate they are going to … Continue reading

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Petition for Govt. response to lack of Fibre provision

There is a new petition – ultimately everyone should have fibre directly to the front door of your premises (FTTP). Click this link to sign the petition “Require all UK broadband/telephone lines to become fibre to the property (FTTP).” https://petition.parliament.uk/petitions/122924

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Friday update

Today Openreach have been working very hard at Hydon Heath.  The new Cabinet 21 is now sitting on its plinth, and the SSE electricity company have installed power to it  edit: we have discovered we were given duff info by BT Group … Continue reading

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Fibre in the air

The good news is that 95% of the fibre has now been erected on the poles along Salt Lane between Hydon Heath and the Corner House.  Two new poles will be erected in a few days and that will complete … Continue reading

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Update February 24th – close to the wire

With only a week to go until the installation deadline Openreach are leaving it to the very last second to complete the works.  If I were a betting man I’d put money on them missing the deadline.   There is a … Continue reading

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Preparation for the Upgrade

As you will know we have planned for residents to upgrade their fibre services in phases. Once Openreach have completed all their cabinet installations and connections we will give the green light for the selected Pioneer residents to test the network … Continue reading

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Update February 22nd

The road closure in Hambledon Road had been for longer than we were told. The road is now open. We are pressing Openreach for a timescale on removal of the traffic lights installed last week at Hydon Heath.

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Update February 13th

Openreach and their contractors have been working hard this week in Home Farm Road, Busbridge, at the Crossroads and at Hydon Heath. We have also seen a “little” bit of tree lopping to prepare for the fibre to be pulled … Continue reading

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Fibre laid today!

A key milestone has been achieved – today Openreach are pulling new fibre through the old ducts that run from the crossroads up Salt Lane to the Corner House. Yellow denotes new fibre cable from the exchange: underground to cab … Continue reading

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Cabinet 28 installation today

The new cabinet No. 28 is being placed on a concrete plinth today!   You may have noticed quite a few deep holes dug on the green – there has been some extensive digging at the crossroads over the weekend.   … Continue reading

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Project Update – January 29th

There has been a flurry of activity in the area recently – primarily from Openreach, their sub-contractors, Surrey CC Highways and SSE power company.   We can confirm that the work is well and truly underway working towards Openreach’s “Ready … Continue reading

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Ofcom report the real state of rural broadband

The latest report from Ofcom is an interesting read.  It states clearly that the progress of the roll out of superfast broadband is nowhere near as good as Openreach or Surrey CC will tell you.   Ofcom’s data on the coverage … Continue reading

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Jeremy Hunt’s letter to Surrey constituents

For the duration of our project we have been consulting Jeremy Hunt MP.   Originally as then Minister for Culture Media and Sport he had championed the roll out of Superfast Broadband for all.  He has maintained his interest in … Continue reading

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Survey Results

We had 71 residents complete the survey.   The speed data has been added to the historical data on every line in our Project area.  We can now see the changes in speed recorded over 2 years, the spread of … Continue reading

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Surrey County Council’s Open Market Review (OMR)

The current political landscape: Superfast broadband should be covering all of Surrey by now – that was the ambition of Surrey County Council back in 2014 – with promises of 99.7% being able to get 15Mbps or above.   That … Continue reading

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Survey November 2015

In advance of our GU8 project going live it will be beneficial to have some comparative statistics to gauge how well our respective connections performed.  If everyone completes the survey we can see who’s connection performs poorly in relation to … Continue reading

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Don’t extend your broadband contract yet

Stop! – don’t be tempted to extend or upgrade your current ISP or broadband contract yet. Likewise don’t be tempted to move ISP’s just yet.   If they offer you a new discounted deal for the next year or two then … Continue reading

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Side notes: what is a soft launch?

So what is likely to happen when the Project is ready to go live and a big switch is thrown?   We have planned for a “soft launch” – a phased upgrade of residents to their new fibre broadband service. This was always our intention as … Continue reading

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House value protection is an important aspect of our project

UK house buyers would pay an extra 8% for their property if it was guaranteed to have broadband with a speed of at least 100Mbps, a new study has found. Research carried out by ultrafast broadband provider Hyperoptic polled prospective … Continue reading

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Flaky Broadband – we are logging the problems

Information is power and so for us to fight Openreach and our ISP’s to address the worsening broadband speeds and reliability many of us are experiencing we have set up a logging facility of speedtests.  Go to http://www.speedtest.net/wave/a957579e9e67811a This link takes … Continue reading

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August Update – “on track”

The simple “headline”is that the project is on track to meet the contractual delivery date of February 2016. With many residents reporting ever- deteriorating broadband performance this will come as welcome news. Read on if you would like to know … Continue reading

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Checking your home network is reliable

Negotiating to have your line repaired or attended to is an art – Openreach will do the work but you’ll have to initiate that work via your ISP.  Being prepared with all the answers is vital as it removes as … Continue reading

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Advice for prospective community projects

Rural broadband is notoriously poor.   85 residents did something about it in rural Surrey and bought 2 FTTC broadband cabinets and 4km of fibre to bring Superfast broadband speeds to their hamlet serving 118 homes. In running our campaign … Continue reading

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Phase two complete – Contract Signed!

Dear Neighbours, You have been magnificent. We have had a very high contribution rate and are in a position to go ahead with the project. We want to let you all know that we have now signed the contract for … Continue reading

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Contribution target achieved

February 2015 It has been a very busy few weeks for the GU8 Superfast project.  Most of the contributions from residents are in and the level of support is a fantastic demonstration of community spirit at its best. The current … Continue reading

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SME’s can get £3000 grant for Broadband!

  https://www.connectionvouchers.co.uk The Government is encouraging us to take up Superfast by giving £3000 to qualifying businesses… except it is only applicable if you work in a “Super City” like London or Glasgow… which of course has the best Superfast … Continue reading

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Project XY – in images

This month the GU8 Superfast Community Project Team are presenting to small groups of residents in each of the clusters of Feathercombe, Hydon Heath, New Road, Salt Lane, Hydestile crossroads and Hambledon Road. We plan to outline the results of … Continue reading

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How to check your line speed

When dealing with Openreach, your internet provider (ISP) or getting information to mount a campaign, information is key.   Having accurate measure of your line and service will give you more power to fight against a complacent Openreach – especially … Continue reading

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The early stages of the campaign – in 4 minutes

There were times when our ambition to get decent broadband looked doomed – with every option closed off to us.  Each video, discovered on YouTube, seems to sum up the frustration very well. After a long campaign, the residents are … Continue reading

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We are not the only ones…

As part of our research into a solution for the GU8 area the Project Team contacted a number of other communities who had embarked on similar community funded broadband schemes.    One of those villages was Rotherwick.   Their story … Continue reading

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Cabinet 26 goes live!

October 8th 2014: As you know, we have been pushing to get Superfast Broadband to our community since mid 2013.  In February we campaigned for BT to upgrade cabinet 26 at Rake Lane.  We succeeded in getting them to commit … Continue reading

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Hambledon residents are affected too

Residents with phone: Wormley 01428 … A number of residents of North Hambledon on the Wormley exchange have contacted me – they should be able to get superfast broadband Infinity now that Wormley upgrade to fibre is complete, as promised … Continue reading

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